Customer Service Representative (CSR) - GraPARI Jember

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI branch in Jember! This is a fantastic opportunity to be part of a dynamic team dedicated to delivering exceptional customer service. As a CSR, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Located in the heart of Jember, our GraPARI branch is a bustling hub of activity, and we're looking for a passionate individual to join us.

In this role, you will handle customer inquiries, resolve complaints, and provide support across various channels, including phone, email, and in-person interactions. You'll work closely with our team to ensure a seamless customer experience, using tools like CRM systems and helpdesk software to manage and track customer interactions. This position offers a dynamic work environment where you can grow and develop your skills in a customer-centric organization.

If you're a passionate and customer-focused individual looking to make a difference in the retail industry, we invite you to apply. Join us at Infomedia Nusantara and be part of a team that values your contributions and supports your professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and effective solutions.
• Assist customers with product information, promotions, and sales.
• Manage customer data and interactions using CRM and helpdesk software.
• Collaborate with the sales and marketing teams to ensure a cohesive customer experience.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Provide excellent customer service, both in-store and through various communication channels.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Familiarity with CRM and helpdesk software is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving and decision-making skills.
• Proficiency in Indonesian, both written and spoken.
• Ability to lift and carry up to 10 kg.
• Willingness to work shifts, including weekends and holidays.

🛠️ Keahlian

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