Account Management Specialist - Telecommunications (Balikpapan)

Infomedia Nusantara is seeking a dynamic Account Management Specialist to join our team in Balikpapan, Kalimantan Timur. This role offers a unique opportunity to work in the telecommunications sector, where you will be responsible for managing and growing our client relationships. You will engage with clients daily, ensuring their needs are met and their satisfaction is maintained. With a strong focus on communication, negotiation, and customer relations, this position is ideal for professionals who thrive in a fast-paced environment and are committed to delivering exceptional service.

As an Account Management Specialist, you will play a crucial role in our company's success. Your primary mission will be to build and maintain strong relationships with our clients, ensuring their business objectives align with our services. You will be the primary point of contact for our clients, providing them with the support and solutions they need to achieve their goals. This role requires a deep understanding of the telecommunications industry and a proven track record of success in similar positions.

📋 Tanggung Jawab Pekerjaan

• Manage and grow client relationships by understanding their business needs and objectives
• Act as the primary point of contact for clients, providing support and solutions to meet their needs
• Develop and implement strategies to increase client retention and satisfaction
• Monitor client accounts to identify opportunities for upselling and cross-selling services
• Collaborate with internal teams to ensure seamless delivery of services to clients
• Analyze client data to identify trends and opportunities for growth
• Prepare and present regular reports to clients and management on account performance
• Stay up-to-date with industry trends and best practices to ensure our clients receive the highest quality service

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in account management, sales, or a related field in the telecommunications industry
• Proven track record of success in managing and growing client relationships
• Strong communication and negotiation skills, with the ability to build and maintain strong relationships with clients
• Excellent analytical and problem-solving skills, with the ability to analyze client data and identify opportunities for growth
• Proficiency in using CRM software such as Salesforce or HubSpot
• Familiarity with Microsoft Office Suite, including Excel and PowerPoint
• Ability to work independently and as part of a team in a fast-paced environment

🛠️ Keahlian

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