Call Centre Operator (Shift Work) - Bali, Indonesia

Join WSH Experts as a Call Centre Operator in beautiful Bali! This is a unique opportunity to work in a dynamic, customer-focused environment while enjoying the flexibility of a rotating shift schedule (2 days on, 2 days off). Based in key locations like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of Bali's vibrant tourism scene. Our team is dedicated to providing exceptional service, and we're looking for passionate individuals to join us in delivering outstanding customer experiences.

As a Call Centre Operator, you'll be the first point of contact for our clients, handling inquiries, reservations, and support with professionalism and warmth. You'll work with our reservation system and travel booking platforms, ensuring smooth and efficient service. This role is perfect for those who thrive in a fast-paced environment and enjoy the beauty of Bali while making a meaningful impact on our clients' travel experiences.

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing calls with professionalism and empathy, ensuring high customer satisfaction.
• Process and manage travel bookings and reservations using our in-house system and third-party platforms like Booking.com and Agoda.
• Provide accurate and timely information to clients regarding travel packages, accommodations, and activities.
• Resolve customer inquiries and complaints, escalating issues as needed to ensure timely resolution.
• Maintain and update customer records and databases to ensure accurate and up-to-date information.
• Collaborate with the team to improve customer service processes and implement best practices.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or call centre role, preferably in the travel or hospitality industry.
• Excellent communication skills, both verbal and written, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Proficiency in English, both spoken and written, with good understanding of Bahasa Indonesia.
• Familiarity with reservation systems and travel booking platforms is a plus.
• Ability to work well in a team and collaborate effectively with colleagues.
• Flexibility to work rotating shifts (2 days on, 2 days off).
• Valid SIM card and ability to work in a multicultural environment.

🛠️ Keahlian

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